Refund Policy

1. Overview

At Nexora Digital FZE LLC, we are committed to delivering high-quality agentic AI solutions and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Project-Based Services

Our AI development projects are typically structured in milestone-based phases. Refund eligibility depends on the project stage:

• Before Project Commencement: If you cancel before any work has begun, you are entitled to a full refund of any advance payments made, minus a 5% administrative fee.
• During Discovery & Architecture Phase: If you cancel during the initial discovery and architecture phase, a refund will be issued for any undelivered milestones. Fees for completed discovery work and deliverables already provided are non-refundable.
• During Development Phase: Once development has commenced, refunds will be prorated based on the percentage of work completed. All completed and delivered milestones are non-refundable.
• Post-Deployment: After the solution has been deployed and accepted by the client, no refunds will be issued for completed project work.

3. Subscription & Retainer Services

For ongoing support, maintenance, or retainer-based engagements:

• Monthly subscriptions may be cancelled with 30 days written notice. No refunds are issued for the current billing period.
• Annual subscriptions paid in advance are eligible for a prorated refund for unused months if cancelled within the first 6 months, subject to a 10% early termination fee.
• After 6 months of an annual subscription, no refunds will be issued for the remaining term.

4. Consulting & Strategy Sessions

Consulting sessions, strategy workshops, and AI readiness assessments are non-refundable once the session has been conducted. If you cancel a scheduled session at least 48 hours in advance, you may reschedule at no additional cost or receive a full refund. Cancellations within 48 hours of the scheduled session are non-refundable.

5. Service Dissatisfaction

If you are dissatisfied with the quality of our deliverables, we encourage you to contact us within 14 days of delivery. We will work with you to resolve any concerns, which may include revisions, additional development, or a partial refund at our discretion. Our goal is to ensure that every engagement meets the agreed-upon specifications and quality standards outlined in your Statement of Work (SOW).

6. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party software licenses, API costs, or cloud infrastructure fees procured on behalf of the client
• Custom AI model training costs and computational resources consumed
• Data processing and integration work that has been completed
• Intellectual property and code that has been delivered to the client

7. How to Request a Refund

To request a refund, please contact us with the following information:

• Your company name and project/contract reference number
• The reason for your refund request
• Any supporting documentation

Send your request to info@nexoradigitalservices.net. We will acknowledge your request within 2 business days and provide a resolution within 10 business days.

8. Refund Processing

Approved refunds will be processed within 14 business days using the original payment method. If the original payment method is unavailable, we will work with you to arrange an alternative. All refunds will be issued in the original currency of payment.

9. Force Majeure

In the event of circumstances beyond our reasonable control (including but not limited to natural disasters, government actions, or major technical failures), we will work with clients to find a mutually agreeable resolution, which may include project rescheduling, scope adjustment, or partial refunds.

10. Disputes

If you are not satisfied with our refund decision, you may escalate the matter in writing to our management team. All disputes will be handled in accordance with the dispute resolution provisions in your service agreement. If no agreement-specific provisions exist, disputes shall be governed by the laws of the United Arab Emirates and the applicable laws of the Ajman Free Zone.

11. Contact Us

For refund-related inquiries, contact us at info@nexoradigitalservices.net or write to: Nexora Digital FZE LLC, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, UAE.